Summit Media Solutions

Doug,
We are committed to fostering strong, long-term partnerships with the businesses we collaborate with. Our approach involves providing comprehensive proposals to ensure a shared understanding of the services to be delivered. Contractual agreements are provided for the agreed-upon products and services, which are signed by both parties before our team begins any work. Our agreements span varying periods up to 12 months if a client elects to take advantage of interest-free financing, rather than remit payment in full at the time of contract. This is a commitment we are transparent about from the outset, which was identified in your contract.

Upon entering into our partnership, your choice was to initially opt for a subset of the services we recommended to achieve your stated objectives. We worked diligently alongside you to craft a bespoke website that aligned with your unique business needs and have also been providing multiple listing optimization, review generation, and social media services.

Your dissatisfaction seems to have stemmed from the perception that we were unable to fully meet your requirements, despite the fact that you chose not to leverage the entire solution we presented, which impacted the results you expected.

While you are entitled to your perspective, our commitment to providing custom-tailored, long-term solutions, along with a high level of professionalism, communication, integrity, and customer service, remains unwavering.

We don't specialize in, or guarantee that we can get rid of libel statements on Google because only Google can remove Google reviews. The Service Agreement you signed was for our company to provide a number of products and services to help you with your company's online presence.

The Review Services you purchased included review generation and monitoring incoming new reviews. Part of this process is to fully claim and verify your Google listing in order to respond to reviews that are received. We were only able to gain access to your Google listing after months of hard work due to lack of engagement and communication from you and your brother. The Google listing verification process had to be worked numerous times because the code expired and/or the business address was changed during the verification process. This process was explained to both you and your brother, and we requested customer information to help generate additional reviews on your behalf, however we were never provided the requested information to help off-set your existing negative reviews.

The review component was only one portion of the work our team performed on your account beginning in April of 2018. We also actively worked on several other aspects of your company's online presence, including monitoring and enhancing your Google My Business, Facebook, Bing, Houzz, and Yelp profiles, along with various other sites through March of 2019.

When you chose not to pay for the services you contracted our company to perform, we tried to contact you in numerous ways over an extended period of time. Since you elected not to respond or engage with us it became necessary for us to turn to an outside resource for support.